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when open AR mode, browser ask “download 3D model” instead of “open 3D model”

Home Forums General Questions when open AR mode, browser ask “download 3D model” instead of “open 3D model”

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  • #78803
    Nathan Arditti
    Customer

    I’m having an issue with the AR mode.

    If I use “puzzle-1” (picture example below). It does export the new material applied to it (which is great).
    But the problem is when I click on the AR button (from my phone) they ask me if I want to download the usdz model, once downloaded, I have to go through the download list and open it from there.

    Compare to “puzzle-2” (picture example below). That if I click on the AR button (from my phone) they ask me if I want to open the 3D file (without having to search it from the download list) which is what I want to achieve. Only problem it doesn’t export the new material applied to it.

    I’m not sure what I can do to fix it.

    The link to the AR 3D scene (using puzzle 1): https://v3d.net/133h

    Thanks for your help!

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