videos issues - Soft8Soft

This topic has 7 replies, 2 voices, and was last updated 4 years, 1 month ago by andreabianchi22.

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2020-10-05 at 3:05 pm #33828

andreabianchi22
Customer

Hello,my scene works very well in localhost,but when I publish it on the web in order of testing the performance, apart from the long time for loading (25/30 seconds) I have the following problem:Nos. 3 videos mp4 ( 11 mb, 15 mb and 15 mb) and background music (mp3 4mb) don’t work at all. (note: they should start from the beginning without click on). Meanwhile other videos, in the same scene, that I activate via click on, work perfectly. What it can depend on?I tried to put the videos on initial tab but it’s the same.Thank you
Andrea

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2020-10-06 at 5:26 am #33849

Yuri Kovelenov
Staff

Hi,

are there any errors in the browser console? (F12)

Chief 3D Verger | LinkedIn | Twitter

2020-10-06 at 6:35 am #33855

andreabianchi22
Customer

Hi,
actually yesterday I had connection troubles, now I fixed them and it’s the same.
Anyway this is the report on Chrome F12 on puzzle editor:
“virtual_stand.html:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: http://localhost:8668/puzzles/media/fonts/Rubik-Regular.woff
v3d.js:1 Verge3D 3.4.0 for 3ds Max (License, WebGL 2.0)”
thanks for your time

2020-10-06 at 6:40 am #33858

Yuri Kovelenov
Staff

can you post here the link to the uploaded application?

Chief 3D Verger | LinkedIn | Twitter

2020-10-06 at 6:43 am #33859

andreabianchi22
Customer

And this when the scene are running on the web
v3d.js:1 Verge3D 3.4.0 for 3ds Max (License, WebGL 2.0)
visual_logic.js:165 Uncaught (in promise) DOMException: play() failed because the user didn’t interact with the document first. https://goo.gl/xX8pDD

2020-10-06 at 6:45 am #33860

andreabianchi22
Customer

here’s the link
https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:a37b0f269f/applications/virtual_stand/virtual_stand.html

2020-10-06 at 6:54 am #33862

Yuri Kovelenov
Staff

Hi,

you can speed up the loading significantly if you enable asset compression
https://www.soft8soft.com/docs/manual/en/introduction/Asset-compression.html

Also some of your textures are not power-of-two (not 512, 1024, etc pixels) leading to texture space wasted
https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:a37b0f269f/applications/virtual_stand/rp_mei_posed_001_dif.jpg

As of videos, only muted media files are allowed to auto play
https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
so you need to use the ‘mute’ puzzle on your media files
(meaning there won’t be any sounds at start up).
Then you can unmute your media once the user clicks on the document body for example.

Chief 3D Verger | LinkedIn | Twitter

2020-10-06 at 7:02 am #33864

andreabianchi22
Customer

ok,
I’m going put your valuable advice into pratice.
Thanks a lot.
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