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Verge3D for WordPress Texture Loading Issue

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #79627
    3up3down
    Customer

    Hey Verge3D community,

    I’m encountering a perplexing texture loading issue within the Verge3D WordPress plugin. I have a 3D glove model with customizable paisley patterns. The paisley textures are applied to separate planes that were created in Blender and exported to Verge3D.

    The Problem:

    While other textures in the scene load without any issues, the paisley textures are not displaying on the 3D model. I’ve confirmed that the paisley texture images exist in the same directory as the other working textures.

    Troubleshooting Steps Taken:

    Verified that the image paths in the Verge3D project and any related JavaScript code are correct.
    Confirmed that the paisley texture file names match exactly (including extensions) with the names referenced in the code.
    Ensured there are no hidden characters or encoding issues in the file names.
    Cleared the browser cache to rule out caching issues.
    Checked the browser console for any errors related to the paisley textures or Verge3D, but found none.
    Used the Verge3D debugger to step through the puzzle logic and inspect variables, but couldn’t find any obvious issues.
    Tested with a minimal Verge3D scene to isolate potential conflicts, but the problem persists.

    Verge3D for Blender – Version: 4.8.0
    Blender version: 4.2.2

    I’m stumped as to why these specific textures aren’t loading within the WordPress plugin. Could there be a configuration issue or compatibility conflict I’m overlooking? Any insights or suggestions for further debugging would be greatly appreciated!

    #79628
    3up3down
    Customer

    **UPDATED**Link to page: https://3up3downsports.com/product/custom-your-glove/

    • This reply was modified 1 day, 16 hours ago by 3up3down.
    • This reply was modified 1 day, 16 hours ago by 3up3down.
    #79639

    Hi,
    These textures are quite heavy, perhaps some timeout happens during the load. Try to disable Texture Compression for them temporary or reduce their size to see if it works.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    #79649
    3up3down
    Customer

    Thanks for your quick reply!
    I did try your recommendations. Unfortunately, the issue remains.

    #79656
    3up3down
    Customer

    in checking the developer console, I am seeing the following error, which is odd I do not have this issue with the other options.

    visual_logic.js:290 Uncaught TypeError: Cannot read properties of undefined (reading ‘thumb_leather1-color’)
    at visual_logic.js:290:48
    at wooProductAttribute (visual_logic.js:291:8)
    at PL.init (visual_logic.js:2867:5)
    at Palm Pull Through.js:53:20
    at v3d.js:1:1416503

    I have confirmed the puzzle is properly setup.

    #79658

    Strange thing, that I don’t see that message :scratch: Please share the snippet of Puzzles logic that handles the “paisley” switching, perhaps there is something with that code.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

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