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Unable to export after updating

Tagged: Unable to export

This topic has 4 replies, 3 voices, and was last updated 6 years ago by Alexander Kovelenov.

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2018-11-13 at 3:37 pm #8879

alex
Customer

Hello all,

After updating from version 2.3 to version 2.8 I have found I am unable to export my .gltf file and also unable to sneak peak my app. Attached is a screenshot of the error I receive when trying to export. I have sent my project to the verge team and they were unable to replicate the error.

Things I have tried:

1. Clean install of Verge3d according to the manual.
2. Disabling V-ray.
3. Ensured none of the materials in my scene are V-ray.

Any thoughts?

2018-11-13 at 4:14 pm #8883

Yuri Kovelenov
Staff

Hi,

We think the crash is caused by some Vray material which may still be present in your scene. We’ll try to investigate this issue further. Sorry for the inconvenience.

Chief 3D Verger | LinkedIn | Twitter

2018-11-13 at 4:19 pm #8884

alex
Customer

Thank you Yuri, your customer support has been awesome so far, I appreciate the quick responses. I will go through my scene to see if I can find the problem material. I will report back if I find it.

2018-11-13 at 4:46 pm #8886

alex
Customer

Problem solved! you were right. There was one pesky V-ray material in my scene on a hidden object that I had forgotten about. After deleting the object I am up and running!

2018-11-13 at 5:43 pm #8888

Alexander Kovelenov
Staff

Hi Alex,

this is great you’ve found the root of this issue! We surely fix this V-ray compatibility bug in the upcoming Verge3D for 3ds Max pre-release.

Soft8Soft Tech Chief
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