We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Ok, I Agree

Problem with Safari 15 ?

Home › Forums › Bug Reports and Feature Requests › Problem with Safari 15 ?

Tagged: 

Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • Author
    Posts
  • 2021-09-29 at 8:28 am #45433
    NaxosCG
    Customer

    Hello guys,
    It seams that safari 15 on recent macbooks can’t play Verge3D applets, among other things.

    I hope that it is Apple that screwed up their 15.0 release, and not Apple that will force dev guys to work another way…

    Please see screenshots, and here is an article (in french sorry) :
    https://www.macg.co/logiciels/2021/09/safari-15-bugs-en-tout-genre-sur-macos-big-sur-et-catalina-124271

    Here is the link to test on mac if you need to : https://configurateur.babyfoot-toulet.com/configurateur/fr

    Regards.

    Attachments:
    You must be logged in to view attached files.

    "1+1=3... for large values of 1"

    2021-09-29 at 8:36 am #45437
    Yuri Kovelenov
    Staff

    Yes it is a known issue. Please update for v. 3.8

    Chief 3D Verger | LinkedIn | Twitter

    2021-09-29 at 8:45 am #45438
    NaxosCG
    Customer
    Yuri Kovelenov wrote:

    Yes it is a known issue. Please update for v. 3.8

    Ok cool, thank you Yuri.

    Now it brings us to my other issue : i had to go back to 3.6.1 to prevent the issue with hdr / reflexions, like explained here :

    So i’m a bit stuck here, need to go to 3.8, but can’t. Any help ?

    I’ve sent to you the full folder (via messenger and wetransfer)

    "1+1=3... for large values of 1"

    2021-09-29 at 8:59 am #45440
    Yuri Kovelenov
    Staff

    thanks, we’ll check it out

    Chief 3D Verger | LinkedIn | Twitter

    2021-10-25 at 8:21 am #46427
    Emma
    Customer

    Hi,

    We bought Verge 3.6. We have seen that with the Safari browser, verge does not work, we do not know when.
    How do we solve the problem?
    I hope I don’t have to recover all the old projects (which will be unobtainable) to republish everything.

    Please give me news …. positive :cry:

    Emma

    2021-10-25 at 10:28 am #46431
    Yuri Kovelenov
    Staff

    sorry but this was out of our control. :unsure: Unfortunately updating your projects for the new version is the only way.

    Chief 3D Verger | LinkedIn | Twitter

    2021-10-25 at 12:37 pm #46441
    Emma
    Customer

    :cry: :cry: :cry: :cry:

    Yuri

    Do you know a way to update projects that are online, without going through the puzzle?

    Emma

    2021-10-25 at 1:18 pm #46444
    Emma
    Customer

    Other question,

    should we buy the upgrade?

    Emma

    2021-10-25 at 1:46 pm #46447
    Yuri Kovelenov
    Staff
    Emma wrote:

    Do you know a way to update projects that are online, without going through the puzzle?

    you can try to replace only one file, v3d.js, on the server. But the result is not guaranteed, so do it on your own risk. The right way is to update for the latest version, re-export scenes and re-save Puzzles for a project.

    Emma wrote:

    should we buy the upgrade?

    if your subscription had expired then yes

    Chief 3D Verger | LinkedIn | Twitter

    2021-10-25 at 2:22 pm #46448
    Emma
    Customer

    Yuri write:
    you can try to replace only one file, v3d.js, on the server. But the result is not guaranteed, so do it on your own risk. The right way is to update for the latest version, re-export scenes and re-save Puzzles for a project.
    ok, I hope first way. The second are days working days …

    Yuri write:
    if your subscription had expired then yes
    I didn’t know it had an expiration after purchase, I hadn’t read anywhere that it was a subscription.
    I thought I had purchased a product with no expiry date

    2021-10-25 at 2:43 pm #46449
    Yuri Kovelenov
    Staff

    yes the license is life-time, but there is also optional maintenance subscription for product updates, and it lasts for 1 year. Here is more info.

    Chief 3D Verger | LinkedIn | Twitter

    2021-10-25 at 3:24 pm #46451
    Emma
    Customer

    I have already upgraded.

    Now I saw the email of May 5th, it had arrived at an account that we no longer use because we have changed our company name.

    Since we are your super fans :P can you keep us the cost of the upgrade only even if we are late? (……………….. please)

    2022-01-13 at 2:11 pm #48626
    wasy2811
    Participant

    Hello I am on
    Verge3d Version: 3.9.0
    Blender Version: 3.0.0

    On iPhone devices I just constantly get “A Problem repeatedly occurred on”

    I am on iOS15 and looks to be very inconsistent and typically only on my phone and fine on iPads and Macs and chrome

    any way to assist troubleshooting these issues?

    2022-01-13 at 2:34 pm #48627
    Yuri Kovelenov
    Staff

    Hi,

    most likely you hit the memory limit. You can try to reduce the texture space and remove lamps from your scene.

    Chief 3D Verger | LinkedIn | Twitter

    2022-01-20 at 1:50 am #48748
    wasy2811
    Participant

    Should i reduce some of the values in my scene? Ive reduced them significantly and removed the scene lights and I still get the error on Safari

    Attachments:
    You must be logged in to view attached files.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • You must be logged in to reply to this topic.