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problem to open full scene on some PC

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • 2018-08-06 at 12:07 pm #6182
    RMandik
    Customer

    Hi

    some PC can´t display all the scene. Simply some parts are missing. Another PC is ok. What are the requirements for PC to see everything for sure, (Chrome is updated).
    Is it something like missing DirectX on that PC or what??

    2018-08-06 at 12:53 pm #6183
    Mikhail Luzyanin
    Staff
    RMandik wrote:

    some PC can´t display all the scene. Simply some parts are missing. Another PC is ok.

    Can you show us a screenshot from the browser console may be there some errors?

    Co-founder and lead graphics specialist at Soft8Soft.

    2018-08-06 at 7:26 pm #6206
    RMandik
    Customer

    it doesn´t display objects having textures baked in Substance painter on some PC

    https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:d5ba4c8c49/applications/02SSE/02SSE.html

    2018-08-07 at 7:29 am #6215
    Mikhail Luzyanin
    Staff
    RMandik wrote:

    Substance painter on some PC

    What kind of PC: it’s Mac or old PC, or with specific videocard? Can you also make a screenthots from console browser from PC where this issue is exist.

    Co-founder and lead graphics specialist at Soft8Soft.

    2018-08-10 at 6:02 pm #6337
    RMandik
    Customer

    it is Windows 10, on HP notebook.
    what screenshot you mean? I have attached already the bad screen

    2018-08-10 at 6:06 pm #6338
    RMandik
    Customer

    same problem is on my iPhone SE, updated ios 11.4.1

    2018-08-13 at 7:25 am #6352
    Yuri Kovelenov
    Staff

    Hi,
    Can you please attach a minimal .blend file that reproduces the problem? We’d take a look.

    Chief 3D Verger | LinkedIn | Twitter

    2018-08-14 at 8:33 am #6399
    Mikhail Luzyanin
    Staff
    RMandik wrote:

    it is Windows 10, on HP notebook.
    what screenshot you mean? I have attached already the bad screen

    We can’t reproduce the problem on our pc, may be bacause you didn’t include textures in the file, but as I can see you have 4 textures in the material may be they miss after upload or loading. Under the console I mean this:

    Attachments:
    You must be logged in to view attached files.

    Co-founder and lead graphics specialist at Soft8Soft.

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