Plugin deactivate causes problems with attachments

Tagged: activate, bug, deactivate, plugin, wordpress

This topic has 4 replies, 2 voices, and was last updated 2 years, 1 month ago by Mariusz.

Viewing 5 posts - 1 through 5 (of 5 total)

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2022-10-08 at 9:03 am #56497

Mariusz
Customer

Hi there!

I think I found a bug with the WordPress plugin. I needed to deactivate it for a minute, and after I activated it again, there were some problems with the email attachments.

My app sends to the user three attachments: a PDF, a text file with a link, and a screenshot. It was working perfectly fine until I needed to deactivate the plugin.

Now the text file and screenshot are missing in the email, and the PDF is broken, and cannot be opened.

I think this happened for the second time but previously I didn’t consider this problem to be a deactivation problem. When I deleted the plugin and installed it again, it worked. But it should be happening this way I guess. Can you, please, take a look at this? Thank you!

2022-10-10 at 12:10 pm #56539

Alexander Kovelenov
Staff

Hi Mariusz,

Can you please check, perhaps some settings you really need got reset after you deactivated the plugin and activated it back again ?

If the error is still present, please share the error log from the server.

Soft8Soft Tech Chief
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2022-10-26 at 9:56 am #56878

Mariusz
Customer

Hi Alexander,

I think I found the problem: I had two different “download pages” on my website, and both had only the shortcode [verge3d_order] in the content. When I removed one of them, the email worked properly and all the files got attached. So apparently the existence of two [verge3d_order] shortcodes on the website cause some errors in the plugin’s code. For now, this solution is enough for me, but maybe this is something you should consider upgrading for the next plugin update. Let’s say a client would need two totally different “download pages” with different contact forms and emails sent – then I think it might be a problem.

Best regards!

2022-10-27 at 12:34 pm #56929

Alexander Kovelenov
Staff

Hi, thanks for the info, we’ll check it out.

Soft8Soft Tech Chief
X | FB | LinkedIn

2022-11-10 at 1:58 pm #57263

Mariusz
Customer

Hi Alexander,
Unfortunately/fortunately, duplicated shortcode was not a problem here. The problem came back.

All the settings are correct, and the error log shows something like this (if I’m looking in a good place):

[Thu Nov 10 04:30:43.131653 2022] [autoindex:error] [pid 11838:tid 47914549815040] [client 142.93.5.147:56752] AH01276: Cannot serve directory /home/mywebsite/public_html/wp-includes/SimplePie/Net/: No matching DirectoryIndex (index.html,index.htm,index.php) found, and server-generated directory index forbidden by Options directive, referer: https://mywebsite.com/wp-includes/SimplePie/Net/index.php
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