Photometric lighting doesn't work?

This topic has 29 replies, 2 voices, and was last updated 3 years, 1 month ago by Mikhail Luzyanin.

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2021-09-28 at 7:01 pm #45420

Mikhail Luzyanin
Staff

Sorry, but I’ve deleted it and it’s simple I’ve just put a simple sphere instead of teapots, just to get better view of reflections.

Co-founder and lead graphics specialist at Soft8Soft.

2021-09-28 at 10:03 pm #45421

jezuk
Customer

I wish you could supply me with a max file showing me that this works as that would help eliminate things and help find what the actual problem is.

I had already tried myself with adding just a sphere, and it doesn’t work for me (ie no photometric lights visible in reflections).

How big is the sphere you created (yes that will matter), what material did you assign it (yes that will matter), did you change ANY parameter anywhere (yes of course, that would matter) ? Etc etc etc etc…..

Unlike you, I do not get identical results in Sneak Peek and when Running the App (via App Manager) – and as far as I can remember, Verge3D has been like this always for me.

Also, I do use the “Update” App (whenever it is showing as Highlighted and wanting to be pressed). I understand the ‘logic’ or process that’s going on here with Verge3D, but for sure, for me, 100%, Photometric lights do not work for my scene.

In any case, a lot of the time (nearly all the time) the “Update” button isn’t highlighted or indicating that it needs to be pressed….

And as I said, I’d tried photometric lights in your Gold Cube Application (that comes with the software and Photometric lights don’t work for me in there either).

It will be a real shame if you cannot / will not provide me with my file from you showing me that this works with just your sphere, as that would thwart my attempts at trying to debug this, your software, so that together WE can test what the problem is here as it ‘sounds’ like it could be an ‘environment’ issue with my setup.

Here I am, I’ve spent days trying to figure out what the problem is, and again, responding to your message at 11pm my local time. So this is something very important to me, and I need to get it fixed. And so not being provided with a working max file to prove one way or another will be a real shame (imho).

Thank you.

2021-09-29 at 6:19 am #45427

Mikhail Luzyanin
Staff

Here’s it.
But it would helpful if you make a screenshot of your browser console when you see dark materials in the scene as I asked before. It would be helpful if you provide information about your system, 3ds max version (packs?) or have you installed any specific plugins in it (this sometime may cause a conflict).

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Co-founder and lead graphics specialist at Soft8Soft.

2021-09-29 at 6:38 am #45431

jezuk
Customer

Thanks Mikhail,

I will try your file later today. I will provide you with whatever you need to help me solve this, including a YouTube video, to show exactly what is happening.

Once again, many thanks.

2021-09-29 at 9:36 am #45444

jezuk
Customer

Hi Mikhail,

Many thanks for that – it really helped.

Lots was wrong with my scene….. (I’m a V-Ray user, is my excuse….).

First off, those lights were *really* playing up, so I deleted them and started again. I also moved them *really* close to the object, and (with a VERY high intensity value) AND basing my materials on the one you provided, YES, I DO now see photometric lights :)

Yay !!!!

However……

Again…. only in Sneak Peek. NOT when I run the app….

So….. could this be a Puzzle issue maybe?

Once again, many many thanks for your help.

We’re getting there :)

2021-09-29 at 9:58 am #45445

Mikhail Luzyanin
Staff

May be there’s a cash. Try to go to browser console > settings > then Disable cash while DevTools is open.

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Co-founder and lead graphics specialist at Soft8Soft.

2021-09-29 at 12:13 pm #45454

jezuk
Customer

No, i don’t even have the console open, (but I checked its value anyway).

Also, I try in different browsers, different machines, including iPad, surface pro and smartphone.

All show result without photometric lights in App manager, sneak peek shows photometric light reflections and illumination contribution from photometric lights.

2021-09-29 at 2:06 pm #45461

Mikhail Luzyanin
Staff

Can you attach the full app with gltf exported from your machine here?

Co-founder and lead graphics specialist at Soft8Soft.

2021-09-29 at 3:12 pm #45470

jezuk
Customer

Hi Mikhail,

I’ve attached the .bin and the .gltf file.

Is that enough or do you need other files too? (if so, please let me know what else you need).

Many thanks.

2021-09-29 at 3:15 pm #45473

jezuk
Customer

Here are some more files;

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2021-09-29 at 3:16 pm #45477

jezuk
Customer

Let me know if you need anything else.

2021-09-29 at 3:28 pm #45481

Mikhail Luzyanin
Staff

seems like they not attached, better to attach whole app folder packed in zip or 7z.

Co-founder and lead graphics specialist at Soft8Soft.

2021-09-29 at 3:54 pm #45487

jezuk
Customer

Hi Mikhail,

I cannot send you more than 4mb attachment here on this forum.

Can I send you via email instead?

Please can you tell me the email address to send to?

Many thanks.

Kindest regards,

Jez

2021-09-30 at 6:23 am #45538

jezuk
Customer

Hi Mikhail,

Here is the zip file, I’ve put it on Dropbox.

Many thanks.

https://www.dropbox.com/s/btu7p2xv4uzjxuh/skirtings%20-%20Copy.zip?dl=0

2021-10-01 at 6:31 am #45655

Mikhail Luzyanin
Staff

Ok, I’ve have the same behavior as you, but when I’ve created a new app and moved images and max files there the app started to work fine. Try to do this.

Co-founder and lead graphics specialist at Soft8Soft.
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