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Object not visible

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • 2020-09-14 at 9:17 am #32836
    albertgavalda
    Customer

    Hi! good morning! Some objects in my scene are not visible and don’t seem to be a normals problem… any idea?

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    2020-09-14 at 11:59 am #32850
    Mikhail Luzyanin
    Staff

    Any issues in the browser console?

    Co-founder and lead graphics specialist at Soft8Soft.

    2020-09-14 at 12:01 pm #32852
    albertgavalda
    Customer

    not exactly sure about what you mean sorry

    2020-09-15 at 8:34 am #32884
    Yuri Kovelenov
    Staff

    Hi,

    do you see the same issue if you use Sneak Peek?
    if so can you attach your scene from which you export?

    Chief 3D Verger | LinkedIn | Twitter

    2020-09-15 at 4:37 pm #32898
    albertgavalda
    Customer

    Sure, thank you for the help,

    I’ve deleted a couple of the metal wires doing tests but there’s still some left, is happening the same with the window frames and the ipads, I suppose it must be the same problem…

    Thank you!

    the scene (wetransfer):
    https://we.tl/t-IWUucr01sn

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    2020-09-16 at 9:25 am #32924
    Alexander Kovelenov
    Staff

    Hi,
    Thanks for the test file and screenshots! We’ve checked your issue and it appears you’re using line splines for some of your objects which are not supported in Verge3D yet. I’m going to add this task to our TODO list, meanwhile, you need to convert these lines to polygonal meshes.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2020-09-16 at 1:59 pm #32947
    albertgavalda
    Customer

    Thank you alexander for the support!

    2020-09-25 at 11:14 am #33347
    printaimee
    Customer

    Greetings to all. I encounter a problem on the visual side, from certain angles I see a face of the wall and vice versa. In short, the wall of my stand is empty inside and I can’t solve this problem. Can anyone help me with tips?

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    2020-09-26 at 4:46 am #33385
    Yuri Kovelenov
    Staff

    hi,

    you can try switching your material to double-sided in Verge3D settings

    Chief 3D Verger | LinkedIn | Twitter

    2022-08-19 at 10:34 am #55026
    muzaffar
    Participant

    Hi soft8soft Team
    I am Facing problem in Running the scene in app manager. I am unable to see my entire structure(walls, ceiling) but I can materials and lights in sneak peak or preview. I have also enabled double side in verge 3d material setting. Please help in regards,
    attaching the scene image.

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