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New user having difficulties getting the program to work

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  • 2020-09-26 at 6:39 pm #33418
    Robert Randall
    Customer

    I purchased Verge 3D because a client needs me to export my Maya MB file to GlTF for use at another vendor that specializes in building files for UX kiosk display.

    The file I need to export is approximately 108mb. It has a number of animated objects as well as a few displacement and bump maps.

    When I trey to use Sneak Peek, the export stalls at between 10-20%. A reboot of the program is usually required as hitting the esc key has no effect.

    If I try to export geometry using “Export Selected” with GlTF selected as the file format, the MEL line states the export was successful, but no file can be found at the target directory.

    Any help would be appreciated.

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    2020-09-27 at 8:50 am #33432
    Yuri Kovelenov
    Staff

    Hi,

    your file is quite big. But can you try the following first:

    1. select ‘Run App Manager’ option in Maya – it should open up in the browser window

    2. click the button for “new app”

    https://www.soft8soft.com/docs/manual/en/maya/Beginners-Guide.html#App_Manager

    3. Open the Maya scene with the default cube

    https://www.soft8soft.com/docs/manual/en/maya/Beginners-Guide.html#Export

    4. Try to duplicate the cube in Maya and export to Verge3D/gltf

    5. Run the application – will it show the duplicated cube?

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