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Model won’t load as Sneal Peek or .gltf- how do i proceed?

Home › Forums › Graphics / Maya › Model won’t load as Sneal Peek or .gltf- how do i proceed?

Viewing 15 posts - 1 through 15 (of 17 total)
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  • 2020-07-08 at 4:43 pm #29832
    offplan3d
    Participant

    I have a Maya model that has previously been used in Marmoset and Sketchfab but I can’t get it to work in Verge. Either the Sneak Peek doesn’t load or I get this meaasge- # Error: IndexError: file G:\verge3d_maya\maya_plugin\lib\customAttrs.py line 427: list index out of range

    I’ve tried deleting parts of the model (around 50 parts) and can get 1 parts to work. I’ve also tried exporting the .gltf but can’t open it from the Verge manager. I’m using a trial version for Maya on windows 10 and Chrome.

    Is there anyway to debug or fix the problem please.

    2020-07-09 at 11:48 am #29882
    Yuri Kovelenov
    Staff

    Hi,

    can you share this problematic Maya file on these forums?

    Chief 3D Verger | LinkedIn | Twitter

    2020-07-14 at 8:42 am #30091
    offplan3d
    Participant

    Hi Yuri, that file was covered by a NDA agreement (a .stp file imported to Maya) but I tried Verge with another simple house modelled in Maya (attached) and that has the same problems. I can get some parts of the model to work but not all the parts.

    Thanks- Dom

    2020-07-14 at 9:04 am #30093
    offplan3d
    Participant

    Hi, I’ve been through this model and found the problem objects. I’ve also zeroed transforms, deleted materials, cleaned mesh etc. but the error message is still-

    # Error: RuntimeError: file S:\Maya_2018_DI\build\Release\runTime\Python\Lib\site-packages\maya\OpenMaya.py line 14568: (kInvalidParameter): No element at given index

    I’ve had to delete hundreds of objects to find the problem, which would make it uneconomic to use in production, are there any easier ways to debug a problem scene?

    Thanks- Dom

    Attachments:
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    2020-07-14 at 9:40 am #30095
    Alexander Kovelenov
    Staff

    Hi,
    We’ve checked your example. It looks like there is missing UV data in some of your models which causes a crash in the Verge3D exporter plugin. Going to fix it in the upcoming pre-release (3.3 pre2).

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2020-07-14 at 10:38 am #30100
    offplan3d
    Participant

    Hi Yuri,
    thanks for the quick reply, although I did check mesh with no UV’s and that worked fine. Do you know what sort of missing UV data was causing the problem?

    Thanks- Dom

    2020-07-14 at 11:19 am #30104
    offplan3d
    Participant

    Sorry to hassle you but do you have any rough release date for 3.3 pre 2, i’ve got a customer who wants to know. Also are there earlier working releases that can be downloaded?

    2020-07-14 at 1:41 pm #30109
    Alexander Kovelenov
    Staff

    I believe we can do pre2 later this week.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2020-07-14 at 4:59 pm #30117
    offplan3d
    Participant

    Brilliant, thanks for all your help. :good:

    2020-07-15 at 12:19 pm #30135
    Yuri Kovelenov
    Staff

    :good:

    Chief 3D Verger | LinkedIn | Twitter

    2020-07-16 at 12:48 pm #30211
    Alexander Kovelenov
    Staff

    The fix landed in Verge3D 3.3 pre2. Check it out!

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2020-07-17 at 2:12 pm #30266
    offplan3d
    Participant

    Hi I’ve tried the newest version of Verge which solved the last Maya issue. But now when i try another scene it just hangs when i try a Sneek Peak (or export .gltf and view). I’ve spent ages trying to get it working manually (adding UV’s to all mesh, cleaning mesh, removing any groups or other nodes, changing materials etc. etc.). Is there any list of things that I need to avoid to get a working model?

    Thanks

    2020-07-18 at 2:01 pm #30308
    Yuri Kovelenov
    Staff

    Hi,

    offplan3d wrote:

    another scene it just hangs when i try a Sneek Peak

    Sorry to hear about those troubles. Can you share this maya file on the forums?

    Chief 3D Verger | LinkedIn | Twitter

    2020-07-20 at 9:02 am #30368
    offplan3d
    Participant

    Hi, I’ve attached the problem file. I can’t get it into Sneak Peek or Puzzels. The other half of this model imports fine but something on the mesh I’ve attached is causing it to hang. I’ve deleted all groupings, zeroed transforms, cleaned mesh and added uv’s to everything. Any idea what the problem is?

    Thanks

    Attachments:
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    2020-07-20 at 12:43 pm #30376
    Alexander Kovelenov
    Staff

    Hi,
    I’ve checked your file, the issue is similar, but this time UVs are present but have incorrect values (infinity). We’re going to fix this issue by preventing exporting such UVs, meanwhile, you can re-assign UVs on the following meshes:

    polySurfaceShape5

    polySurfaceShape21

    polySurfaceShape10

    Soft8Soft Tech Chief
    X | FB | LinkedIn

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