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Licensed, but still Trial?

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • 2024-10-24 at 3:31 pm #78086
    jefferywright2194
    Customer

    App Manager: Your Verge3D for Blender Enterprise License is active. Verge3D for Blender Version: 4.7.1

    Blender Addon is 4.7.1

    When I publish the GLTF, and refresh the page I see this in the Console:

    Verge3D 4.6.0 for Blender (Trial, WebGL 2.0)

    Loading glTF asset in older version of Verge3D runtime. Please update your application.

    Link to Asset: https://corpapps.parker.com/interactive-media/3D-Assets/data-center-cooling/data-center-server-rack-thermal.html

    This asset was originally developed using the trial version, before licensing.

    How do I get this corrected?

    Thanks.

    2024-10-25 at 5:42 am #78104
    Yuri Kovelenov
    Staff

    Hi Jeff,

    A possible reason can be that the Verge3D runtime in your app is still of older version and not activated. Please try updating your app in the App Manager. Make sure it is updated by checking the console when running locally.

    Chief 3D Verger | LinkedIn | Twitter

    2024-10-28 at 12:48 pm #78164
    jefferywright2194
    Customer

    Thanks Yuri,

    As noted in my original post, the app manager says it is running the latest:

    AppMan

    So is my Blender add on.

    I have external users reporting issues, this is a screen cap:

    cons

    How can this be resolved?

    Thanks.

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    2024-10-28 at 1:23 pm #78178
    Yuri Kovelenov
    Staff

    Hi Jeff,

    Your Verge3D installation is fine and up-to-date. It appears that the engine library is still of version 4.6 and not activated by the license key. This can be fixed in the App Manager by updating the application, after which you better re-save the Puzzles also, and re-export the glTF files. Finally you’ll need to re-upload the updated app.

    Chief 3D Verger | LinkedIn | Twitter

    2024-10-28 at 2:11 pm #78190
    jefferywright2194
    Customer

    I created a new app, and replaced my original app’s v3d.js with the newly created one, this seems to be working so far. I did not have to re-export my gltf and puzzles were unaffected.

    Thanks.

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