We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Ok, I Agree

Just renew my license. Network directory listed projects missing.

Home › Forums › Bug Reports and Feature Requests › Just renew my license. Network directory listed projects missing.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 2021-10-30 at 1:20 pm #46603
    Gerome Gan
    Customer

    Hi,

    I just renewed my license. Afterward, I realize all my listed projects in the Network directory are missing.

    The links still work. Just that they are not visible in the Network directory anymore.

    Reuploading the project will only create a new unique link.

    Can help me out with this? As I would need to update the links at my client sides and this could be troublesome.

    Thanks.
    Regards,
    Gerome

    2021-11-01 at 11:08 am #46623
    Yuri Kovelenov
    Staff

    Hi,

    yes, the uploaded app is linked to the license key. I’m sorry but the only way is to re-upload your app to a new location.

    Chief 3D Verger | LinkedIn | Twitter

    2021-11-02 at 2:01 am #46635
    Gerome Gan
    Customer

    Hi Yuri,

    I see. Seems if there is no other way around this, I will just have to deal with it.

    Any way to renew the license key without changing to a new license in the future? As I would be happy to renew my license new year as well and not wanting to end up with the same issue.

    Regards,
    Gerome

    2021-11-02 at 9:26 am #46641
    Yuri Kovelenov
    Staff

    Yes, we are planning to take care of this issue in the near future.

    Chief 3D Verger | LinkedIn | Twitter

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.