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Import error : no module named max_plugin

Home › Forums › Bug Reports and Feature Requests › Import error : no module named max_plugin

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  • 2021-07-15 at 10:43 pm #42908
    dhilian
    Participant

    Subject: problem when running the functions in 3dsmax

    I’m having problem when executing the actions of verge3d. the following error appears

    Maxscript macroscript error esception

    –runtime error:
    traceback (most recent call last ) ;
    import error : no module named max_plugin

    how do I solve this?

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    2021-07-16 at 6:49 am #42911
    Alexander Kovelenov
    Staff

    Hi,
    What version of Verge3D and 3ds Max you have installed? Please try steps from this guide to resolve your issue.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2021-07-16 at 5:29 pm #42916
    dhilian
    Participant

    the 3dsmax version I’m using is 2020, and the 3d verge is 3.7.1.

    already uninstalled verge and installed it again and gave the same error, I also installed the new version 3.8 to test and gave the same error.

    and the installation directory I’m keeping the default C:\Users\User\verge3d_max

    2021-07-17 at 10:43 am #42935
    Alexander Kovelenov
    Staff

    It’s possible that this happens because your user name contains international characters. Please try another path, such as C:\verge3d_max or switch to more recent 3ds Max version (i18n characters work without issues in Max 2021+).

    Soft8Soft Tech Chief
    X | FB | LinkedIn

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