We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Ok, I Agree

Failed to receive Verge3D Network credentials

Home › Forums › General Questions › Failed to receive Verge3D Network credentials

Viewing 15 posts - 1 through 15 (of 22 total)
1 2
  • Author
    Posts
  • 2021-02-13 at 5:56 pm #38487
    E P
    Participant

    Hi

    Very New to verge3d and tried and had no problems with trial version when it came to publishing my project.
    After purchasing a freelance license I Get this error when I go to publish “Failed to receive Verge3D Network credentials, possibly due to connection error.”
    Today I even reinstalled and before putting the license key, tested publishing in the trial again and it worked. Then sure enough after putting in license it gives me the error.

    Am I missing something? Any feedback would be greatly appreciated :)

    2021-02-16 at 9:01 am #38600
    Yuri Kovelenov
    Staff

    Hi,

    sorry for those troubles. Can you reach us out to share your license details with us so that we double check? (could not find your email in our license registry)

    Chief 3D Verger | LinkedIn | Twitter

    2021-02-17 at 1:06 am #38634
    E P
    Participant

    Sent :good:

    2021-02-17 at 7:13 am #38640
    Yuri Kovelenov
    Staff

    We tried that key and it works. Could you double check – is there any software blocking ports (windows defender etc)?

    Chief 3D Verger | LinkedIn | Twitter

    2021-02-18 at 1:34 am #38668
    E P
    Participant

    The trial version worked with no problems when publishing the model. Reinstalled verge3d to test this. License version however spits out this error.

    And Checked the firewall and all is good as far as Blender.exe(Unless this isn’t the one in question for port access). But why would the trial version publishing work but licensed doesn’t. Noticed Freelance does support the verge 3d network.

    Attachments:
    You must be logged in to view attached files.
    2021-02-18 at 4:34 am #38670
    E P
    Participant

    Uninstalled and publishing works through trial version

    Attachments:
    You must be logged in to view attached files.
    2021-04-18 at 7:28 pm #40287
    rphoenix3d
    Participant

    Hello,

    I am using the trial version and following the Swiss Army Knife tutorial. I can’t Publish at all. I get the message “Failed to receive Verge3D Network credentials” every time.

    I really hope to get this working. If I can get it working I can justify getting the licensed version.

    2021-04-19 at 8:15 am #40291
    Alexander Kovelenov
    Staff

    Hi,

    If you are using Blender, can you please check for any errors in the Blender Console window (Window -> Toggle System Console menu)?

    If you running Verge3D for 3ds Max or Verge3D for Maya, please open the App Manager by clicking on the Desktop/Start icon and then switching to the opened terminal window. Then check the output of that window.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2021-04-21 at 10:17 pm #40380
    rphoenix3d
    Participant

    Hello,

    I am using Blender. I did as you say and get this:

    Requesting S3 credentials
    Receiving anonymous trial license key
    GET /get_anon_key Connection refused
    2021-04-21 18:13:58,118 – RSN-ERROR – 502 GET /storage/net/?req=upload&app=My+Swiss+Army+Knife&zip=0 (127.0.0.1) 212.49ms
    Requesting S3 credentials
    Receiving anonymous trial license key
    GET /get_anon_key Connection refused
    2021-04-21 18:15:48,094 – RSN-ERROR – 502 GET /storage/net/?req=upload&app=My+Swiss+Army+Knife&zip=0 (127.0.0.1) 35033.59ms

    2021-04-22 at 8:19 am #40399
    Alexander Kovelenov
    Staff

    Hi,
    thanks for sharing this info.

    Does the following host works for you (the page should include the combination of numbers and characters)?

    https://auth.soft8soft.com/get_anon_key

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2021-04-22 at 8:06 pm #40438
    rphoenix3d
    Participant

    Hello,

    I’m not sure what to do with that. Am I supposed to paste it somewhere?

    No where in the App Manager does it show that I can change the host.

    When I open the App Manager the URL shows localhost:8668, if that means anything.

    2021-04-22 at 10:12 pm #40441
    rphoenix3d
    Participant

    I reinstalled Blender but it still doesn’t work. I have Blender 2.92.0 and I am on Window 10 Pro.

    The funny thing is I have the same Blender version and Windows at the office and it doesn’t work there either. I wanted to show my boss the power of Verge3D but I guess I just have to wait for the update and cross my fingers that the bug will be fixed.

    2021-04-23 at 8:32 am #40447
    Yuri Kovelenov
    Staff

    Hi,

    could you try navigating to https://auth.soft8soft.com/get_anon_key using your web browser? what does it output for you?

    Chief 3D Verger | LinkedIn | Twitter

    2021-04-23 at 10:05 pm #40465
    rphoenix3d
    Participant

    Hi,

    This is what I get:

    3bf37393a23c5e22d91c427e17065785631fc19a006083447c0c66

    2021-04-24 at 12:57 pm #40481
    Alexander Kovelenov
    Staff

    Looks really strange, considering you can successfully connect to the Verge3D Network via web browser. Maybe you have some tricky antivirus software or firewall which blocks connections originated from Blender?

    Soft8Soft Tech Chief
    X | FB | LinkedIn

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 22 total)
1 2
  • You must be logged in to reply to this topic.