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Explorer not loading

Home › Forums › Bug Reports and Feature Requests › Explorer not loading

Viewing 11 posts - 1 through 11 (of 11 total)
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  • 2018-05-18 at 4:30 pm #4242
    johngrigni
    Customer

    I just get the spinning hexagon and 0%, but it never loads.

    2018-05-18 at 9:02 pm #4246
    johngrigni
    Customer

    Here is the link to the project:
    http://www.argosdesigns.com/ATI_Lobby/index.html

    If you want to see it without the buttons in front, the scene is here:
    http://www.argosdesigns.com/ATI_Lobby/ATI_Lobby.html

    It works on Safari, Chrome, and Edge, but it seems to simply not load in Internet Explorer.

    2018-05-19 at 10:52 am #4247
    Yuri Kovelenov
    Staff

    Hi,

    We don’t support IE because this is rather old browser which was dropped by Microsoft and it lack features currently used for loading glTF files (promises to be exact). It’s market share is about 3% and decreasing. However, if you strongly need to support IE11, you can try using the shim that I referenced.

    Chief 3D Verger | LinkedIn | Twitter

    2018-05-19 at 12:59 pm #4248
    johngrigni
    Customer

    I’m not very good with coding, and that seems a very deep rabbit hole of coding.

    I can download the ZIP and put the contents in the app directory, but I really am not sure what I need to do from there – it mentions some lines to add for CDN (I’m assuming I add them to my ATI_Lobby.html head), and goes on to mention some other things I have no idea about, like ‘Node.js’ and ‘Usage in IE<9’.

    I hate to ask you for more specifics, but I’d be willing to pay for your time.

    2018-05-20 at 9:00 am #4249
    Yuri Kovelenov
    Staff

    okay, I emailed you a proposal

    Chief 3D Verger | LinkedIn | Twitter

    2018-08-30 at 5:14 pm #6840
    johngrigni
    Customer

    I was just told by my client that the app isn’t loading in explorer. Here is the url, and I’m attaching a screenshot they sent me.

    http://www.atilaminates.com/visualizer/index.html

    EDIT – looking at the screenshot, it is loading, but most of the model is not. You should be looking at a room with a counter. The little white ovals are actually lights in the ceiling – I have no idea why they show up and not the ceiling itself or the walls.

    2018-08-30 at 5:22 pm #6842
    johngrigni
    Customer

    I’m seeing a similar problem in Edge. I did implement your fix for Internet Explorer, unless they made more changes to some remote library to undo that.

    2018-08-31 at 3:03 pm #6858
    Yuri Kovelenov
    Staff

    Hi,

    I received your email with the sources – now looking into.

    Chief 3D Verger | LinkedIn | Twitter

    2018-09-02 at 8:33 am #6865
    Yuri Kovelenov
    Staff

    Hi again,

    We found the root of this issue and seemingly fixed that. Can you please replace your engine build with the fixed version, update the app in the App Manager and check if it is now working on IE?

    Attachments:
    You must be logged in to view attached files.

    Chief 3D Verger | LinkedIn | Twitter

    2018-09-06 at 3:16 pm #6975
    johngrigni
    Customer

    I took your advice and turned off shadows, and it worked.

    I tried to bake shadows, but the UV maps for the wall panels are repeating and the shadows aren’t. Is there a way to have more than one UV map on a mesh? It always fails for me. I was thinking of making a translucent black object in front of the walls with an alpha channel based on the shadows, but doesn’t seem to work either.

    2018-09-07 at 5:49 pm #7007
    Mikhail Luzyanin
    Staff
    johngrigni wrote:

    I tried to bake shadows, but the UV maps for the wall panels are repeating and the shadows aren’t. Is there a way to have more than one UV map on a mesh?

    Hi, John. You can easily create second or more UVMaps and use them in your material, but you will need to create your matrials using nodes not a simple “stack” material. You can create second UVMap as texture atlas and bake Ambient Oclussion and smooth shadows to it. Laso it’s best way to optimize you scene is to leave only one light with shadow casting and also minimize overall amound of lamps in the scene for to bake lighting and add his texture after the material node (before output node) using Addition, so this will imitate loghting especcialy it will work very good on walls light and Built-in lighting. You can fix this baked lightmap with another tiled texture so it will give a good fake effect of smooth light with combination of two-three real lights with one shadow casting light.

    Co-founder and lead graphics specialist at Soft8Soft.

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