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Black background in Screenshot and full Screen

Home Forums Puzzles Black background in Screenshot and full Screen

Viewing 15 posts - 1 through 15 (of 20 total)
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  • #36893
    arslankhan
    Customer

    If I use the transparent background option then I get a black background in screenshots and full-screen options. If I disable transparent background then it makes background black during the preloader (loading). Do you guys know why it is happening like this and what is the solution for this? Thanks.

    #36895

    get a black background in screenshots and full-screen options.

    For screenshots, you should turn on the option “enable screenshots”
    https://www.soft8soft.com/docs/manual/en/puzzles/Initialization.html#configure_application

    Chief 3D Verger | LinkedIn | Twitter

    #36900
    arslankhan
    Customer

    Its already enabled.

    #36901
    arslankhan
    Customer

    but still not working :scratch:

    #36902

    can you post here the link to the application?

    Chief 3D Verger | LinkedIn | Twitter

    #36903
    arslankhan
    Customer

    I just created a test case for you. Please check the following link:
    https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:e9e9354811/applications/ok/index.html
    I have also attached my puzzle screenshots.
    check the full-screen button it will change the background to black. I have also added the button to take screenshots but it’s not working at the moment.
    Thanks in advance.

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    #36906
    arslankhan
    Customer

    Now if I disable transparent background, it will show a black screen while loading because of preloader puzzle

    #36907
    arslankhan
    Customer

    and if I remove preloader puzzle and disable transparent background then it will not show any black background

    #36909
    arslankhan
    Customer

    @Yuri did you find out why its happening?

    #36913

    I see you’re using GWD. This is not good, because this tool is known for many issues. As this is not related to Verge3D, you should seek help on the GWD forums instead. Our recommendation is to use Webflow which don’t have these issues.

    Chief 3D Verger | LinkedIn | Twitter

    #36932
    arslankhan
    Customer

    Yuri, I don’t think its a GWD issue, because I have used pure css, html, and native JavaScript without GWD but it is still showing the same behavior.

    #36933
    arslankhan
    Customer

    Every thing works fine with out preloader puzzle and transparent background disabled, but to use my custom preloader I have to use preloader puzzle, is there any other way I can remove default preloader without using preloader puzzle.

    #36938

    You want to completely remove preloader without adding your custom preloader? you can just but some div with white background over iframe and hide it when it loaded. Or just set for .v3d-simple-preloader-logo and .v3d-simple-preloader-bar css styles Display to None.

    Co-founder and lead graphics specialist at Soft8Soft.

    #36953
    arslankhan
    Customer

    Thanks @Mikhail for this solution, I am looking for same solution.
    I have tried to change the css style Display to none for .v3d-simple-preloader-logo and .v3d-simple-preloader-bar, but it did not work for me.
    Can you please guide me how can I achieve this. I have attached photo of my puzzles used for this task. Thanks.

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    #36955

    You do not need to create this CSS rule it’s already exist and you do not need to check in parent doc checkbox.

    Co-founder and lead graphics specialist at Soft8Soft.

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