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3D MAX Error

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • 2023-03-29 at 5:15 pm #61502
    Breon Snowdon
    Customer

    Hi, So new to this so just want to check if anyone can help? I am trying to export a MAX file to gITF and I am getting this error?

    See attached.

    Is it my scene or am do I need a new install?

    Thanks in advance.

    Cheers Breon

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    2023-03-30 at 6:45 am #61509
    Yuri Kovelenov
    Staff

    Hi Breon,

    Sorry for the troubles. Could you isolate this problem in a simplistic .max file and share with us? It would help debug this issue a lot.

    Chief 3D Verger | LinkedIn | Twitter

    2023-04-03 at 8:50 am #61617
    Breon Snowdon
    Customer

    Hi Sorry! I had to check with the client its ok to post the file. Please find attached link to file:

    https://drive.google.com/file/d/1aa3_AX2GCXlNv9KDdHfbNaFJy-DPXxvu/view?usp=share_link

    Any help would be massively appricated.

    Cheers Breon

    2023-04-03 at 12:18 pm #61622
    Alexander Kovelenov
    Staff

    Hi, thanks for the scene.

    The object that crashes is called “Character001”. This is a CAT Object which are not supported by Verge3D well. You can remove it to make your scene work. Meanwhile I’m going to add this issue to our priority TODO list for further investigation.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2023-04-03 at 1:20 pm #61623
    Breon Snowdon
    Customer

    Thanks so much for the update. The thing is if I remove the CAT then I cant control the movement. Is there another way to do this and make it work similar to how we have set it up?

    Thank you so much for the help in advance.
    Cheers Breon

    2023-04-04 at 9:07 am #61661
    Yuri Kovelenov
    Staff

    Hi Breon,

    a possible work around for now would be to bake the pose and delete the CAT before exporting. :-(

    Chief 3D Verger | LinkedIn | Twitter

    2023-04-04 at 9:11 am #61663
    Breon Snowdon
    Customer

    Hi Yuri,
    Thanks for the message back… yeah I am going to try that but then the user cant freely move each element like we had setup in MAX

    https://drive.google.com/file/d/1X4garvmJXEHWuCtuNLclc5QyMUiA2_z6/view?usp=share_link

    Just trying to find the best option with all the work we have already done. Thanks again so much for the help

    2023-04-10 at 9:14 am #61881
    Breon Snowdon
    Customer

    Hi,

    So we are still trying to get this all working we create a new scene with different IK connections, which has exported (simpliified tests worked perfectly) but on the actual model, its pushed the geometry out in Verge. You can see on the attached image (red circles) and then I have a link to the 3DSMAX Model.

    https://drive.google.com/file/d/1SJ8-azQbwiALTnijuu4eAJODGois13SR/view?usp=share_link

    What do you think is doing this? Thanks so much for your help in advance.

    Cheers Breon

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    2023-04-11 at 8:14 am #61955
    Mikhail Luzyanin
    Staff

    Unfortunally, constraints that used in the scene not supported. Look at list of supported constraints.

    Co-founder and lead graphics specialist at Soft8Soft.

    2023-04-11 at 6:18 pm #61975
    Breon Snowdon
    Customer

    Hi Thanks for the responce back.

    Its just strange that the simplified model with the same constraints works ok?

    https://v3d.net/ia4

    Again thanks for the support and help.
    Cheers Breon

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