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Ok, I Agree

3D artefacts on iOS v 15.4

Home › Forums › Bug Reports and Feature Requests › 3D artefacts on iOS v 15.4

Viewing 8 posts - 1 through 8 (of 8 total)
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  • 2022-02-25 at 4:20 am #49592
    precismo
    Customer

    Hi Verge :bye:

    One of our models seems to have buggy 3D display as shown in attached screenshot, also online here: link (also need to click on this icon: https://www.philips.cz/c-dam/b2c/cs_CZ/experience/3D_Lumea_2.png ).

    Bug seems to be isolated to beta version of IPAD PRO 3rd gen Safari, OS version 15.4.

    As with previous Apple releases, maybe something to check with Apple in advance before it starts to roll out?

    thank you very much,

    Petr from Precismo

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    2022-03-18 at 11:47 am #50367
    precismo
    Customer

    Hi Verge,

    this problem actually got from beta into production on all IOS devices with 15.4. Example page https://www.precismo.com/

    Thank you,

    Petr

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    2022-03-18 at 1:43 pm #50372
    Yuri Kovelenov
    Staff

    thanks for the heads up, we’ll check it out!

    Chief 3D Verger | LinkedIn | Twitter

    2022-03-18 at 2:47 pm #50373
    Alexander Kovelenov
    Staff

    Hi, this is a hardware issue introduced by recent Safari upgrade. We’re tracking this issue and working hard to find possible workarounds, meanwhile you can try to temporary disable all postprocessing effects on your app (including GTAO and Outline, if any).

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2022-03-19 at 11:00 am #50385
    Yuri Kovelenov
    Staff

    update: we have implemented a workaround to land in v. 4.0 pre2 (expected on Monday)

    Chief 3D Verger | LinkedIn | Twitter

    2022-03-27 at 5:42 am #50671
    xeon
    Customer

    Any chance you can add that fix to 3.9 so its fixed on stable version too?

    Xeon
    Route 66 Digital
    Interactive Solutions - https://www.r66d.com
    Tutorials - https://www.xeons3dlab.com

    2022-03-27 at 2:29 pm #50679
    Yuri Kovelenov
    Staff

    yes, we’ll release a minor update to v.3.9, likely tomorrow

    Chief 3D Verger | LinkedIn | Twitter

    2022-03-31 at 3:16 am #50732
    precismo
    Customer

    Thank you, fixed in both 3.9.1 and 4.0 pre3!

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