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Cannot download apps from the app store

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • 2024-04-05 at 6:39 pm #72114
    jayt1
    Participant

    Hello everyone, I hope you are well. ;-)
    I cannot download the free apps from the App Store. After clicking the download button I get a popup with a spinning preloader that displays 50%, then it disappears and the app does not appear in the Verge 3D App Manager?
    I have tried to downloading several different apps, but the problem still persists.
    Any help would be greatly appreciated.
    Many thanks.

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    2024-04-05 at 6:46 pm #72117
    jayt1
    Participant

    UPDATE !
    Okay, it seems to be working now with smaller apps, but when I try to download the Farmers Journey Demo app, the problem still persists.
    Any ideas on how to solve this?

    Many thanks. ;-)

    2024-04-06 at 8:11 am #72121
    Alexander Kovelenov
    Staff

    Hi,

    What does is say in the Browser console? If you use the latest Verge3D 4.6, please also copy-past the content of the app manager log (click “log” on the about dialog):

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2024-04-06 at 9:00 am #72126
    jayt1
    Participant

    Hi Alexander,
    Here is a screenshot of the debug console, I’m using the Brave browser, but the problem replicates in MS Edge as well.

    Many thanks.

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    2024-04-06 at 9:08 am #72128
    jayt1
    Participant

    ..and here is a screenshot of the app manager log.

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    2024-04-06 at 11:19 am #72132
    jayt1
    Participant

    Hi,
    I thought that an expanded view of the debug console after attempting to download the Farmers Journey app may also be useful.

    I’m noticing the same error on several different apps when trying to download them. Unfortunately, the problem seems to be random, some apps download, and others do not.

    Many thanks.

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    2024-04-06 at 4:10 pm #72135
    Alexander Kovelenov
    Staff

    It says the connection to the server is closed for some reason. Perhaps you have some firewall/antivirus software that intervenes? Also, what is the typical speed of your internet connection?

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2024-04-06 at 5:41 pm #72145
    jayt1
    Participant

    Hi Alexander,
    I have tried completely disabling the Antivirus, Shields and Protected Folders, but the problem still persists, it’s extremely frustrating.

    Also, my internet speed is slow due to my remote location, but it’s never been a problem before. I have downloaded 50Gb plus files from many different sites on many previous occasions, with no problems at all.

    Any ideas? Is there another way to download the apps from an alternative location?

    Many thanks.

    2024-04-06 at 5:49 pm #72146
    jayt1
    Participant

    Additionally…
    I can download some files, but not others? If the antivirus etc was the problem, why am I able to download some files, but not others?

    It’s very confusing.

    Thanks.

    2024-04-06 at 6:07 pm #72147
    jayt1
    Participant

    UPDATE !
    After enabling my Antivirus VPN, the problems seem to be resolved, the files are now downloading. :scratch:

    Any thoughts on why this has resolved the issue would be most welcome.

    Thanks.

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