AR-button missing in augmented realdity app

This topic has 24 replies, 5 voices, and was last updated 1 year, 11 months ago by g.granger.

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2022-10-22 at 11:58 am #56746

vision
Customer

I have tested the Augmented Reality app before but now the AR-button is missing in the original app. Normally the button ENTER AR is shown below the character.

I have updated the app in the app manager, but still the button is missing. Could you please check this?

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2022-10-24 at 8:02 am #56766

Yuri Kovelenov
Staff

Hi,

Indeed this is an issue with some of the applications currently in the Asset Store. When updated, the HTML file is replaced by the standard template. We are going to fix this in the next few days.

Chief 3D Verger | LinkedIn | Twitter

2022-11-22 at 1:43 pm #58348

g.granger
Customer

I indeed have the same question where the enter button has gone, will it be back soon? ;)

2022-11-22 at 1:59 pm #58349

Yuri Kovelenov
Staff

Hi Giselle,

Please download the preview version of Verge3D 4.2 or just wait for the next week when we finally release the stable version.

Chief 3D Verger | LinkedIn | Twitter

2022-11-22 at 6:20 pm #58350

g.granger
Customer

Hi Yuri, thanks for the update, I downloaded 4.2 but when I go to quick peek I get a white screen. I also get a white screen when I try to get to the puzzles. Does something need to be activated? In blender everything is set up just right for Verge3D

2022-11-23 at 7:39 am #58356

Alexander Kovelenov
Staff

Hi, please check out and share the browser console as well as Blender console so we can figure out why it’s happening.

Soft8Soft Tech Chief
X | FB | LinkedIn

2022-11-23 at 8:20 am #58357

g.granger
Customer

Do you need this Alexander? see attachment ;)

2022-11-23 at 11:26 am #58364

Alexander Kovelenov
Staff

This is kinda unfortunate situation! Verge3D 4.2 pre 3 introduced a bug which prevents export of compressed or non-standard images. You have the following options then:

1) return back to 4.1 stable, then perform the update of the AR app to fix the issue with the missing button.

2) wait several days for 4.2 stable – going to release it in the beginning of next week.

Good news is that in the future these kinds of issues will be no more since we just switched to the new Asset Store which separates demos for stable and pre versions of Verge3D.

Soft8Soft Tech Chief
X | FB | LinkedIn

2022-11-24 at 12:13 pm #58402

g.granger
Customer

Thanks Alexander, i’m back to 4,1 ;)

2022-11-26 at 9:49 pm #58443

vision
Customer

I have also installed 4.1 again, but no A button, even in version 4.0 no AR button. I am waiting for version 4.2 stable.

2022-11-26 at 9:49 pm #58444

vision
Customer

I have also installed 4.1 again, but no AR button, even in version 4.0 no AR button. I am waiting for version 4.2 stable.

2022-12-31 at 2:11 pm #59295

vision
Customer

Is there any news on this missing “enter” button?
I need this to build a AR app for a customer.

Edit: I downdloaded 4.2, still button missing

2022-12-31 at 4:30 pm #59298

kdv
Participant

It’s your browser individual issue. AR buttons are on their places, visible and they don’t depend on the Verge3D version at all. They are just HTML elements on the page.

Puzzles and JS coding. Fast and expensive.

If you don’t see the meaning in something it primarily means that you just don’t see it but not the absence of the meaning at all.

2023-01-02 at 8:57 pm #59341

vision
Customer

I have now tried different browsers, Firefox, Edge, Chrome. No button in any of these browsers.
And as you say, its a simple button and it is present in de code.
Therefore it should be visible in any browser.

I want to use the AR, where is the AR “enter” button?

Anybode else experiencing this problem? No Enter button in the Augmented Reality app?

2023-01-02 at 9:05 pm #59343

kdv
Participant

do you use some kind of an ad block system on your desktop? did you test the AR demo on phones? did you test the AR demo on some other desktop/laptop? do you test the AR demo from soft8soft.com or locally? if locally, did you make any changes in puzzles? do you see the AR button here https://v3d.net/9e4?

Puzzles and JS coding. Fast and expensive.

If you don’t see the meaning in something it primarily means that you just don’t see it but not the absence of the meaning at all.
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